As a regulated Cryptocurrency exchange in Canada, we are obligated to update client information in accordance with FINTRAC guidelines. To ensure continued use of your account, you will be asked to update identification documents which we will validate through our KYC processes. This will help us continue providing transaction services and other new features set to launch shortly, including credit card processing.

Specific reasons why we are asking for additional records:

  • Previously provided identity documents have now expired or will be expiring within the next 30 days.

  • Previously provided images or selfie does not meet the technical specifications of our new KYC validation system. The images needs to be updated to continue using your Catalyx account.

  • Your account has been inactive beyond 90 days

Please help us maintain your account with Catalyx so that we can continue providing you the most advanced and secure digital asset trading service in Canada. 

If you have any questions, please email us! Our representatives are always available to respond to your concerns.

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