Q1. How do I update my Legal Name registered to my CatalX account? 

Your legal name may be changed, but we will require supporting documentation in order to fulfill your request. This documentation must be a legal document, of some sort, confirming the name prior, as well as the name it was changed to. Please email your request, with all supporting documentation to our support department. Someone from our team, will reach out to you within 24hrs.

Q2. I moved, how do I change the address registered on my account?

To update your mailing address on file, please email all supporting documentation confirming your new address, (ie. updated ID with address change), to our support department. Someone from our team, will reach out to you within 24hrs.

Q3. Can I change the email address I used to register my account with?

Yes, you can change the email address registered to your CatalX account, as long as it has not already been used to register for a CatalX account.

To change the email address registered to your account, please email your request, with a scanned copy of your Identification, proving your identity, to our support department. Someone from our team, will reach out to you within 24hrs.

Q4. I forgot which email address I used to register for my CatalX account with, how can I check it? 

To verify which email address is registered to your account,please email your request, with a scanned copy of your Identification, proving your identity, to our support department. Someone from our team, will reach out to you within 24hrs.

Q5. I forgot my password, how do I change/reset my password? 

To reset your password, when on the login screen, enter your login ID (the email address you registered with) and click “Forgot Password?", a verification email will be sent to the email account linked to your CatalX account, within minutes.

Follow the prompts in the email to reset your password.

Please note: The link is time sensitive, so you may need to do it again, if not actioned in a timely manner.

Should you have any further questions or concerns, please do not hesitate to reach out to our support team.


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