Q1. How to place a BUY transaction

  • Go to the 'Trade' page
  • Click on the CAD-BTC drop down option on the left hand side, to select from one of the base currencies available- CAD, BTC, ETH, USDT
  • Now search and select the digital currency (Crypto) that you wish to purchase
  • On the Order Form- Select the 'Buy' action
  • Using the information noted above the Market Chart, Enter the 'BID Price'.
    This is the current price of the Crypto you are wanting to purchase.
  • Now enter the quantity of the Crypto you would like to purchase, in the 'Quantity' section.
  • Displayed in the 'Total Bid' section is the amount it will cost you in CAD/Fiat in order to buy that Crypto.
  • Please verify the information you entered is correct, as once the order is placed, it cannot be cancelled.
  • If all the information is correct, click 'Place Order'
  • Your transaction will then be submitted for fulfillment.

*Please Note: When purchasing Crypto, a minimal amount of funds will need to be left in your fiat account, as you cannot spend to the penny otherwise you will receive an error message.

Q2. How to place a SELL transaction

  • Go to the 'Trade' page
  • Click on the CAD-BTC drop down option on the left hand side, to select from one of the base currencies available- CAD, BTC, ETH, USDT
  • Now search and select the digital currency (Crypto) that you wish to purchase
  • On the Order Form- Select the 'Sell' action
  • Using the information noted above the Market Chart, Enter the 'ASK Price'.
    This is the current price of the Crypto you are wanting to purchase.
  • Now enter the quantity of the Crypto you would like, in the 'Quantity' section.
  • Displayed in the 'Total Bid' section is the amount it will cost you in CAD/Fiat in order to buy that Crypto.
  • Please verify the information you entered is correct, as once the order is placed, it cannot be cancelled.
  • If all the information is correct, click 'Place Order'
  • Your transaction will then be submitted for fulfillment.

Q3. What is the minimum amount of digital currency that I can purchase per transaction?

  • The minimum amount of digital currency you can purchase per transaction is $100 Canadian dollar.

Q4. What is my buy limit?

  • Your buy limit is dependent on the amount of funds you hold in your fiat wallet. Keeping in mind that you cannot spend to the penny, so give or take a few dollars.

Q5. How do I cancel a buy or sell transaction?

  • You cannot cancel a transaction once you have submitted your trading request.

Q6. Why was my order rejected? Why did my transaction fail?

In most cases, when an order is rejected or a transaction fails, a member of our Customer Care Team will email you advising you of the error, that caused your

transaction to be rejected or fail, providing you with assistance on how to fix the error.

To inquire directly, please email our support team, someone will reply to your query within 24 hours.

Q7. Why is the ability to buy and sell, disabled on my account?

To inquire on why your ordering ability was disabled on your account, please email our support team, someone will reply to your query within 24 hours.

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