Q1. How do I make my account more secure? 

We recommend you setup 2 Factor Authentication, as an extra layer of security on your CatalX account, information on how to do this can be found below,

This is a great article outlining some of the best ways to keep your accounts secure.

Q1. What is the two-factor authentication (2FA)?

2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information.

With 2FA, a potential compromise of just one of these factors won’t unlock the account. Even if your password is stolen or your phone is lost, the chances of a someone else having your second-factor information is highly unlikely.

Q2. How to set up your account for two-factor authentication

Sign into your CatalX account, as you normally would. Once logged in, select "Security Settings" from the main menu. Then select 2-Factor Authentication and select the option you would prefer to use, whether it be:

  • Text Message- a Verification is sent to the phone number registered to your account, during your account registration OR
  • A Secondary Authenticator option- You can download a secondary authenticator option online. Follow the steps provided to complete setup.

Q4. How to reset 2FA authentication

Follow the prompts in Q2, to change the option you have chosen.

Should you experience any issues, please feel free to contact the CatalX customer care team at [email protected].

 

 

 

 

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