Q1. What is the two-factor authentication process? 

2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information. This second factor could come from one of the following categories:

  • Something you know: This could be a personal identification number (PIN), a password, answers to “secret questions” or a specific keystroke pattern
  • Something you have: Typically, a user would have something in their possession, like a credit card, a smartphone, or a small hardware token
  • Something you are: This category is a little more advanced, and might include biometric pattern of a fingerprint, an iris scan, or a voice print

With 2FA, a potential compromise of just one of these factors won’t unlock the account. Even if your password is stolen or your phone is lost, the chances of a someone else having your second-factor information is highly unlikely.

Q2. How to set up your account for two-factor authentication process 

 Sign into your CatalX account, as you normally would. Once logged in, select "Security Settings" from the main menu. Then select 2-Factor Authentication and select the option you would prefer to use, whether it be Text Message or a secondary Authenticator option. Follow the steps provided to complete setup.

Q3. SMS (2FA) Guidelines 

email -> SMS pin -> password -> face

Q4. How to reset 2FA authentication 

Follow the prompts of Q2, to change the option you have chosen.

Should you experience any issues, please feel free to contact the CatalX customer care team at [email protected].

Did this answer your question?