Q1. How to buy  

  • Go to 'Trade' page
  • Choose one of base currencies among CAD, BTC, ETH and USDT 
  • Search and select digital currency that you want to buy
  • Select 'Buy' action in the 'Trade' box and enter the amount of digital currency that you buy
  • Submit your request

Q2. How to sell  

  • Go to 'Trade' page
  • Choose one of base currencies among CAD, BTC, ETH and USDT 
  • Search and select digital currency that you want to sell
  • Select 'Sell' action in the 'Trade' box and enter the amount of digital currency that you sell
  • Submit your request

Q3. What price will I receive when I buy or sell  

  • The price you will receive is bid or ask price from Bittrex markets converted into Canadian dollar (CAD). There are foreign exchange fees that are charged in order to facilitate trading through the Bittrex markets and theses fees are reflected in the CAD price that is displayed.

Q4. What is the minimum amount of digital currency that I can purchase per transaction?

  • The minimum amount of digital currency you can purchase per transaction is $100 Canadian dollar. 

Q5. How do I cancel a buy or sell transaction? 

  • You cannot cancel a transaction once you submit your trading request.  

Q6. What is my buy limit?  

  • Your buy limit is same as your fund balance. 

 Q7. Why was my order rejected?

To inquire on why your order was rejected, please email our support team at [email protected], they will reply to your query within 24 hours. 

Q8. Why are buy and sell disabled on my account?

To inquire on why your order was disable on my account, please email our support team at [email protected], they will reply to your query within 24 hours. 

 

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